Delivery FAQs

• You may adjust your order up until 4:00pm the business day prior to delivery. Adjustments can be made over the phone at 206-587-0190 or by email at gourmondo@gourmondoco.com.
• Orders may be cancelled without charge any time before 4:00pm the business day prior to delivery. Same day cancellations will be charged 100% of the scheduled service price.  Cancellations must be made over the phone at 206-587-0190 or by email at gourmondo@gourmondoco.com

Hours of Operation:

• Our headquarters is open Monday through Friday from 7:30am - 5:00pm.
• Delivery services available Monday through Friday: Breakfast 7-9am, Lunch 10:30-1pm, Afternoon 1:30-5:30pm
• Weekend deliveries may be accommodated on a case-by-case basis. Please reach out to discuss options for your order!

Minimums:

• Minimums for buffet items are noted in parenthesis after the menu item price, e.g. “(Min 8)”. Most buffet items have a minimum of 8 servings, while gourmet platters have a minimum of 12 servings.
• Box lunch orders have no minimum.
• No minimum purchase for delivery.  Standard $20-$25 delivery fee (based on location) regardless of order size.

Deadlines:

• Orders must be submitted by 4:00pm the business day prior to delivery. For example, an order must be placed by 4:00pm on Friday for a Monday delivery.
• Same day orders are accepted on a case-by-case basis between 7:00am-8:30am. We try our best to accommodate same day orders, but it depends on the capacity and availability of our kitchen and delivery teams.

Capacity:

• Please be advised that on occasion, when we experience a higher than normal order volume, we may have to stop accepting orders prior to the deadline above.  We recommend placing your order 2-3 business days in advance, knowing that you may adjust or cancel by or before 4:00pm the business day prior. We appreciate your understanding!

• Once the order is complete and ready to check out, view the shopping cart
• An "Add Comment" button will be listed under each item
• To label multiple boxes, each box of the same type will have its own line. After entering names or requests, click the  "Save Comment" button
• Please keep comments direct and concise - "Jane" and/or "No Tomatoes" instead of “Label for: Jane” or "Please remove tomatoes"

• Pick up orders are available from our headquarters at 2415 Airport Way S, Seattle, WA 98134
• Pick up orders available Monday through Friday from 8:00am-4:00pm.

• If your order is delivered between 7:00AM-9:00AM, we will return the same day between 11AM-5PM
• If your order is delivered between 10:00AM-12:30PM, we will return the same day between 2-5PM.
• If your order is delivered after 1:30PM, we will return the next business day between 8AM-5PM.
• If you require pickup outside of these windows, please call (206-587-0190) to reschedule and our team will do their best to accommodate.

• When confirming your order, your credit card will be pre-authorized for 100% of the order total.
• Payment is charged 1 to 2 business days after delivery. Once payment is finalized, an automatic paid invoice will be sent to you via email.  
• We offer a direct billing program to a select number of organizations who prefer to pay by check or ACH transfer. Contact us at 206-587-0190 to see if your organization is approved for direct billing.
  • The business day after your event, an unpaid invoice will be sent via email and payment should be received within 30 days. We require a valid credit card to    be held on file for use only in the event of non-payment. To participate in the program, please request an application.
  • Checks payable to: Gourmondo Co., 2415 Airport Way South, Seattle, WA 98134