FAQs

Hours of Operation:

• Drop-off catering and box lunch delivery is available weekdays, Monday through Friday, between 7:00am - 5:30pm.
• Weekday deliveries outside of these hours and weekend deliveries may be accommodated on a case-by-case basis. Please reach out to discuss options for your order!

Minimums:

• Our minimums for buffet items are noted in parenthesis after the menu item price, e.g. “(Min 8)”. Most of our buffet items have a minimum of 8 servings, while gourmet platters have a minimum of 12 servings.
• Box lunch orders have no minimum.

Deadlines:

• All orders must be submitted by 4:00pm the business day prior to delivery. For example, an order must be placed by 4:00pm on Friday for a Monday delivery.
• Same day orders are accepted on a case-by-case basis. We try our best to accommodate same day orders, but it depends on the capacity and availability of our kitchen and delivery teams. Please reach out as soon as possible to discuss options.
• For any menu items that require 48 hours notice, changes and cancellations will also be accommodated up till 48 hours prior to delivery. If changes are made after the 48 hours notice required, it will result in 100% of the scheduled service price.

Capacity:

• Please be advised that on occasion, when we experience a higher than normal order volume, we may have to stop accepting orders prior to the deadline above. Due to this, we recommend placing your order as soon as possible, knowing that you may adjust or cancel by or before 4:00pm the business day prior. We appreciate your understanding!

If your order requires an equipment pick up:

• We will return to pick up as follows:
  • If your order is delivered between 7:00AM-9:00AM, we will return the same day between 11AM-5PM
  • If your order is delivered between 10:00AM-12:30PM, we will return the same day between 2-5PM.
  • If your order is delivered after 1:30PM, we will return the next business day between 8AM-5PM.
  • If you require pickup outside of these windows, please call (206-587-0190) to reschedule and our team will do their best to accommodate.

• When confirming your order, your credit card will be pre-authorized for 100% of the order total.
• Payment is run within two business days after delivery. Once payment is run, an automatic paid invoice will be sent to you via email.
• We offer a direct billing program as a convenience to our clients who prefer to pay by check. The business day after your event, an unpaid invoice will be sent via email and payment should be received within 30 days. We require a valid credit card to be held on file for use only in the event of non-payment. To participate in the program, please request an application.

• You may adjust your order up until 4:00pm the business day prior. Adjustments must be made over the phone at 206-587-0190 or by email at gourmondo@gourmondoco.com.
• For any menu items that require 48 hours notice, changes and cancellations will also be accommodated up till 48 hours prior to delivery. If changes are made after the 48 hours notice required, it will result in 100% of the scheduled service price.
• All other orders with no advance notice requirement, you may cancel your order without charge any time before 4:00pm the business day prior to delivery. Same day cancellations will be charged 100% of the scheduled service price.